DRF Code and Standards update

The Financial Conduct Authority took over regulation of the consumer credit industry on 1st April 2014.

Latest Codes & Standards

The DRF have updated member codes and standards.

The DRF FCA Compliance White Paper – Debt Advice & Lead Generators

Our latest White Paper details our guidance on FCA Compliance.

Debt Advice and Lead Generators

Debt Advice and Lead Generators

The DRF FCA Compliance White Paper – Appointed Representatives

Our latest White Paper details our guidance on FCA Compliance.

Appointed Representatives

Our latest White Paper details our guidance on FCA Compliance.

The Code and Standards

The primary purpose and function of the Debt Resolution Forum is to promote professional standards of resolving debtors financial problems, focused on the quality of advice provided to ‘consumer’ debtors by all DRF members across the range of solutions which is available from time to time and irrespective of the areas of solution specialisation of individual DRF members.

DRF members approach debt resolution on the basis of identifying the solution and the outcome which are most compatible with the financial and personal position of the debtor, while taking into account the interests of the creditors of the debtor and demonstrating to them that the proposal made on behalf of the debtor is reasonable in the circumstances and is achievable.

DRF code of conduct and standards


DRF FCA Compliance White Paper

Our latest White Paper details our guidance on FCA Compliance – High Level Principles, TCF and Approved Persons.

The Debt Management Protocol

Full details of the Debt Management Protocol or Executive Summary

DRF response to FCA Consultation Paper CP13/10

Our response documents to the FCA Consultation paper.

DRF response to FCA May 2013

Our response document to the FCA

DRF response to Treasury May 2013

Our response document to the Treasury

Payment Protection Insurance Mis-selling Claims

View Guidance on payment protection insurance mis-selling claims for England or  Scotland only

Looking for the DRF Consumer Leaflet?

If you too still haven’t found what you’re looking for, then Contact DRF.

Standards and Guidance

Updated on 2016-01-07T14:34:31+00:00, by Paul Gailey.